Terms & Conditions

1. Appointment Deposits
A deposit is required to reserve an appointment. Your appointment is not considered confirmed until the required deposit has been received. Deposits are applied to your scheduled service(s) unless otherwise stated at the time of booking.
Because appointment times are reserved specifically for each client and products may be purchased in advance to customize your service, deposits are generally non‑refundable when a client cancels outside of the permitted cancellation period, does not appear for the appointment, or fails to comply with the appointment requirements.
2. Cancellations & Rescheduling
We understand that circumstances can change. Please contact Zahara Locs Boston as soon as possible if you need to cancel or reschedule your appointment.
If you experience a problem with your hair or service, please contact us the same day whenever possible. This gives us the opportunity to understand the concern and, when appropriate, evaluate the hair and determine whether a corrective service is appropriate.
Repeated late cancellations, no‑shows, or failure to communicate may result in additional booking restrictions or a higher deposit requirement for future appointments.
3. Service Concern & Corrections
Your satisfaction and hair health are important to us. If you believe there is an issue with your service, please notify us the same day or as soon as the concern becomes apparent. We may request photographs or an in-person assessment before determining an appropriate resolution. When a concern is determined to be related to the service product provided, Zahara Locs Boston may offer a correction or other appropriate remedy at the salon's discretion. Please do not attempt chemical treatments, cutting, major alterations, or other corrective work before contacting us, as doing so may make it difficult to accurately evaluate the original service.
4. Late Arrivals
We value your time and strive to stay on schedule to provide elevated care for every client. Please be aware that arriving late may result in a shortened appointment time to accommodate subsequent bookings or may require your session to be rescheduled. Zahara Locs Boston offers a 15-minute grace period; however, arrivals exceeding this timeframe may be considered a late cancellation. To ensure we can continue to provide intentional education and quality results, repeated late arrivals may lead to booking restrictions or the requirement of a higher deposit for future services.
5. Payment Methods
Cash is preferred. To provide a seamless experience, Zahara Locs Boston accepts all major credit and debit cards, as well as secure electronic payments and cash. Full payment is due at the time of your service unless a prior alternative arrangement has been confirmed. Please note that any returned or disputed payments may incur additional processing fees and may lead to restrictions on future bookings. We appreciate your cooperation in helping us maintain the high standard of care we provide to every client.
6. Scalp & Hair Disclosure
Clients are responsible for accurately disclosing all relevant details regarding their hair and scalp history. This includes, but is not limited to, previous chemical services, color treatments, extensions, past loc maintenance or repairs, and any medications or treatments that could impact hair health. It is essential to report known allergies, sensitivities, recent changes in scalp condition, or any history of damage, breakage, thinning, and excessive shedding. Zahara Locs Boston reserves the right to modify, postpone, or decline any service if it is determined that proceeding would pose an unreasonable risk to the health and integrity of the client’s scalp or hair.
7. Refunds for Completed Services
Because salon services are customized and performed specifically for each client, payments for completed services are generally non-refundable. This policy does not eliminate any rights or remedies that may apply under Massachusetts law. If you have a concern about your service, please contact us promptly so that we can review the situation and determine an appropriate resolution.
8. Hair Health & Results
Hair and loc results may vary from person to person. Factors including hair density, texture, porosity, previous chemical processing, maintenance practices, lifestyle, scalp condition, general health, and at-home care may affect results. Zahara Locs Boston provides professional recommendations based on the information available at the time of consultation, but specific hair growth, length, density, or other results cannot be guaranteed.
9. At-Home Care
Clients are responsible for following the specific at-home care and maintenance instructions provided by their stylist. Please be advised that final results and the longevity of your service may be significantly affected if these professional instructions are not followed.
10. Allergies & Sensitivities
Clients must inform Zahara Locs Boston of any known allergies or sensitivities prior to their service. While the salon will take all reasonable precautions to ensure your safety, we cannot guarantee that allergic reactions will never occur.
11. Service Consultation
A thorough consultation is provided before any service begins. Clients are encouraged to ask questions and share their specific goals so that our professional recommendations can be tailored to your unique needs.
12. Children & Guests
To maintain a calm, safe, and professional environment, please be aware that space is limited. Children must be supervised at all times, and extra guests may be restricted to ensure the comfort of all clients.
13. Personal Belongings
Clients are solely responsible for their personal items during their visit. Zahara Locs Boston is not liable for any lost, stolen, or damaged belongings while on the premises.
14. Respectful Environment
Zahara Locs Boston is a respectful, inclusive space for all. Harassment, discrimination, or disruptive behavior will not be tolerated and may result in the immediate refusal of service and future booking restrictions.
Client Acknowledgement
By booking an appointment or receiving services at Zahara Locs Boston, the client  confirms  they have read, understood, and agree to abide by all the policies outlined above.